On the Grammar of Managing Conflicts

 

 

"The  Medium is the Message"

 

How to choose the suitable medium to achieve Intelligence in Social Systems

 

 

         1990 Eberhard Schnelle, METAPLAN  and Gustav Adolf Pourroy , STRATACOM

For more details please refer to intelligence_and_social_bodies.html

(Published in FAZ/BdW 3.8.90 and International Management May 1989)

 

 

Suitable for Purposes

Potential managing Conflicts1-10

Communication Medium

suitable for....People

Task of

Moderator

Management

Main Drawback of Approach

Use of Time

Reflection /

Metacommunication

brief exchange of info, quick decisions, simple topics

1-3

Conference

<10

stimulate and expand interaction

ensure acceptance of decisions

mainly mouth to ear communication, lack of visual communication, successive contributions

participants experience many passive periods

only within limits

complex topics within conflicts of many levels

10

Discussion Group

<50

enforce rules of fair discussion, stimulate creativity and interaction in various ways

initiate discussions, shield group from management review and ensure implementation of proposals

achieve and ensure acceptance of results by management

intense simultaneous discussion and interaction, fewer passive periods for participants

participants can alternate easily between activity and reflection

encourage and develop ideas, fend off project management at this stage

10

Informal Group with Ideas

<100

encourage and channel creativity, secure network by means of rules, coordinate different circles of ideas

get the ball rolling and fend off project management until ideas have matured

keep ideas down to earth

simultaneous communication, several ideas can be considered at once

participants can alternate easily between activity and reflection

conflicts which only experts should discuss

1

Panel Discussion (e.g. TV)

Panel <10

Audience: Billions..

enforce rules for fair discussions, ensure interaction across the board

initiate discussion, facilitate implementation of results

lack of interaction between panel and audience, tend to show off

passive periods of for panel members, audience completely passive

within limits

exchange of opinions by experts

3

Symposium

<10

direct discussion

inconceivable

successive contributions, little interaction

passive periods for silent members

within limits

pronounce opinions and new approaches in speeches, movies, panel discussions, pep talks

1

Congress

<3000

direct discussion

initiating congress, facilitate implementation of results

successive contributions, little interaction, standpoints unclear

participants experience many passive periods

possible within limits

examine problems and ideas, draw attention to facts

10

Workshop

<50

mode.gif

structure and lead discussions

initiate, but stay out of workshop, facilitate implementation of results

achieve acceptance of results by management ensure their implementation

intense simultaneous communication, fewer passive periods of participants

participants can alternate easily between activity and reflection

introduce new organizational developments and behaviormodification, guideline discussions

8

Forum (Informationmarket)

<1200

infoant.gif

design of dramaturgy, structure and lead discussions

initiate forum, demonstrate identification with topics, facilitate implementation of results

obtain overview, present conclusive summary of results, have decisions implemented

intense simultaneous communication, fewer passive periods of participants

participants can alternate easily between activity and reflection

STRATACOM